Shipping & Delivery Policy

At RAMSON Soap & Chemicals, we are committed to delivering your orders safely and on time. This Shipping & Delivery Policy outlines our shipping process, estimated delivery timelines, and important information regarding order fulfillment.

1. Order Processing

• Orders are processed after successful payment confirmation.
• Orders are typically processed within 1–3 business days.
• Bulk, customized, or special orders may require additional processing time.
• Orders are processed only on business days (Monday to Saturday, excluding public holidays).

2. Shipping Coverage

We currently ship our products across India through reliable courier and transport partners.

For bulk or commercial orders, we may arrange transportation through logistics providers based on the delivery location and order size.

3. Estimated Delivery Time

Estimated delivery timelines are:

• Tamil Nadu: 2–5 Business Days
• South India: 3–7 Business Days
• Rest of India: 5–10 Business Days

Delivery times are estimates and may vary depending on the destination, courier service, weather conditions, or other unforeseen circumstances.

4. Shipping Charges

• Shipping charges, if applicable, will be calculated and displayed during checkout or communicated before order confirmation.
• Promotional offers with free shipping may be available on selected products or order values.

5. Order Tracking

Once your order has been shipped, tracking details will be shared via email, SMS, or WhatsApp (where available), allowing you to monitor the delivery status.

6. Delivery Attempts

Our delivery partners will make reasonable attempts to deliver your order.

If delivery fails due to incorrect address details, customer unavailability, or refusal to accept the shipment, additional shipping charges may apply for re-delivery.

7. Damaged or Missing Products

Please inspect your package upon delivery.

If you receive:

• A damaged package
• Incorrect products
• Missing items

Please notify us within 48 hours of receiving your order by contacting our customer support team with your order details and photographs of the package, if applicable.

8. Delays Beyond Our Control

While we strive to deliver every order on time, delays may occur due to:

• Natural disasters
• Severe weather conditions
• Transport disruptions
• Government restrictions
• Public holidays
• Courier service issues

RAMSON Soap & Chemicals shall not be held responsible for delays caused by circumstances beyond our reasonable control.

9. International Shipping

Currently, we primarily serve customers within India. For international shipping or export enquiries, please contact us directly.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

RAMSON Soap & Chemicals

Address:
HXM3+J3G, S Car St, Teppam South Bazar, Sivagami Puram, Virudhunagar, Tamil Nadu 626001, India

Phone:
+91 89037 15684

Email:
ramsonsoapandchemicals@gmail.com